Refund Policy

Effective date: 10 July 2026 Last updated: 10 July 2026

Short version: DataDrop charges only for storage you actually used — never a cent more than what the meter recorded. Because you can delete files at any second to stop billing, we do not issue refunds for completed billing periods. No credit card is required during the 15-day trial.

1. How Billing Works

DataDrop uses byte-second billing. You are charged for the amount of data you store multiplied by the duration it is stored. Billing is calculated in real time and totalled at the end of each calendar month.

Key facts about billing:

Billing starts the moment a file is successfully uploaded.
Billing stops the moment a file is permanently deleted.
Downloads are always free. Sharing is always free.
A minimum charge of ₹1 applies in any month that storage was used.
You set a monthly spending limit before using paid storage. You cannot be charged more than your limit in a given month.
Charges are collected via UPI AutoPay at the end of each billing period.

Because you have real-time control over what you store, we consider billing fair and accurate at the time of collection.

2. Free Trial

New DataDrop accounts receive a 15-day free trial with 5 GB of storage. No credit card or UPI AutoPay setup is required during the trial. You will never be charged for storage used during the trial period.

The trial starts the moment you create your account and ends exactly 15 days later, regardless of whether you have used the storage. Trial days cannot be paused, extended, or transferred.

When the trial ends:

Your account becomes read-only — you can view and download files but cannot upload new ones.
Your files are preserved for 30 days after trial expiry.
To continue using DataDrop after the trial, set up UPI AutoPay and configure a spending limit.

3. Refund Policy

DataDrop does not issue refunds for completed billing periods.

The reason is straightforward: you control your storage in real time. You can delete any file at any moment to stop billing. You set a spending limit that caps your maximum liability. Because these controls give you precise authority over your costs, we treat completed charges as accurate and final.

However, we will issue a full refund in the following circumstances:

Billing error: You were charged an amount that does not match your actual byte-second usage records. Contact us and we will investigate and correct any discrepancy.
Charge exceeded spending limit: If you were charged more than your configured spending limit due to a system error, we will refund the excess in full.
Service outage: If DataDrop experienced a verified outage lasting more than 24 continuous hours that prevented you from accessing or deleting your files, you may request a pro-rata credit for the affected period.
Duplicate charge: If UPI AutoPay collected the same amount twice in the same billing period, we will refund the duplicate charge.

Refunds, where applicable, are processed back to your original UPI payment method within 7–10 business days.

4. Payment Failure

If your UPI AutoPay collection fails at the end of a billing period:

Your account immediately moves to read-only status. You can view and download your files but cannot upload new ones.
Your files remain safe and accessible for download.
You will receive an email notification with instructions to resolve the payment.
The outstanding balance continues to accrue only for storage already present — no new uploads means no new charges.

To restore full access, resolve the outstanding balance from your account settings. Once payment is collected, your account is restored immediately.

5. Non-Payment Timeline

If payment is not resolved after the initial failure, the following timeline applies:

Day 1 — Payment fails

Account moves to read-only. Email sent. Files preserved. Download access maintained.

Day 7 — First reminder

Email reminder sent with payment instructions. Files still preserved and downloadable.

Day 21 — Second reminder

Second email reminder. Warning that files will be deleted at day 35.

Day 30 — Final notice

Final email warning. 5 days remaining before permanent deletion. Download your files now.

Day 35 — Permanent deletion

All files, Vault contents, and account data are permanently and irreversibly deleted. This cannot be undone.

DataDrop will make reasonable efforts to send notifications at each stage. However, delivery of emails is not guaranteed. You are responsible for monitoring your account status and ensuring payment is resolved before day 35.

6. Cancellation

You may cancel your DataDrop account at any time from your account settings. There are no cancellation fees and no minimum commitment period.

When you delete your account:

All your files (Files, Vault, and Workspace contents) are scheduled for permanent deletion.
Deletion is completed within 30 days.
If you have an outstanding balance for storage used in the current billing period, that amount will be collected before or shortly after account closure.
No further charges will be made after the account is closed.

Account deletion is irreversible. We cannot recover your files after deletion is complete. If you have files in your Vault and have forgotten your PIN, they will be unrecoverable — we cannot decrypt them.

7. Disputes

If you believe you have been charged incorrectly, contact us within 60 days of the charge at datadrop.contact@gmail.com with:

Your account email address
The date and amount of the disputed charge
A description of why you believe it is incorrect

We will review your usage records and respond within 5 business days. If the dispute is valid, we will issue a correction or credit promptly.

We ask that you contact us directly before initiating a chargeback through your bank. Chargebacks are costly to process and may result in account suspension. We are committed to resolving legitimate disputes quickly and fairly.

8. Contact

For billing questions, refund requests, or disputes, contact us at:

datadrop.contact@gmail.com

We typically respond within 2 business days.